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FAQ

  • Where are you based?
    Airsoft Tactical Outlet -Appointment Only- 922 Wall St, New Richmond, WI 54017 10am - 8pm Mon-Sat 715-240-4070 This location is available for all products listed on Airsoft Tactical Outlet to be picked up, purchases can be made online and picked up for free with an appointment during business hours.
  • TAGinn Restock/Availability
    1/15/2024 - TAGinn announced 2 products, AFG-4 and AFG-6, to be approved for the US Market. Pre-Orders are expected to ship Late February to Early March 2024 on either AFG variant. Orders that remain unfulfilled will be sent when product becomes available. It is still unknown if and when all of their pyrotechnic products will be approved and available during 2024. 8/1/2023 - TAGinn still remains unavailable due to ongoing issues with product in the United States. Orders that remain unfulfilled will be sent when product becomes available. It is still unknown if products will be available by Q4 2023 or during 2024. 10/1/2022 - TAGinn first restock expected in November 2022, second restock expected January 2023. Small restock in 2022 will go out to Pre-Order customers first, if product is leftover orders will open. Product availability will be extremely limited into 2023. 8/15/2022 - TAGinn Products are now cleared to ship back into the US. To stay updated, simply go to a product page that is Out of Stock, then select 'Notify When Available' for the quickest stock notifications. Pre-Orders will send out as stock notifications, pre-orders will be limited due to stock availability. 8/15/2022 - You will have to pass a short course on TAGinn's website, take an exam, and upon completion you will receive a P-TOP (Professional TAGinn Operator) license. Only those who possess a valid P-TOP license can purchase TAGinn products.
  • TAGinn P-TOP License
    Please take the P-TOP Exam and Screenshot the QR Code and Certification Code. You will be required to submit a copy of completion via email to admin@airsofttacticaloutlet.com, please include your order number as well. P-TOP Licenses will be held on file, you will not need to submit one more than once. 8/15/2022 - You will have to pass a short course on TAGinn's website, take an exam, and upon completion you will receive a P-TOP (Professional TAGinn Operator) license. Only those who possess a valid P-TOP license can purchase TAGinn products.
  • TAGinn Shipping & Pickup
    If Pickup or Hazmat is not selected, you will be invoiced for Shipping separately. A P-TOP and Drivers License, LEO or Military ID are required for all TAGinn Pyrotechnical purchases and can be submitted to admin@airsofttacticaloutlet.com along with your order number. *FBG-6 Mini's require a Letterhead and must go directly to a Law Enforcement Agency, Minimum ordering quantities, contact for more details.* There are several ways to receive your order of TAGinn products, please refer to the following for options and pricing: HAZMAT Shipping - $50, 4-7 Business Days Pickup ATO(New Richmond, WI) - Free, *Appointment Required* 10am - 8pm CST Mon-Sat Pickup Action Sports Wisconsin - $10, *Charged at Pickup* 9am-5pm Sat-Sun
  • Are there Returns?
    Some products come with a 30 Day Return Policy, items must have undamaged packaging and be in New Condition to be eligible for a Return. TAGinn Pyrotechnical Products are NOT eligible for Returns. Return shipping will be at the cost of the customer. For any Returns, please Email: admin@airsofttacticaloutlet.com or call 715 - 240 - 4070, to get the process started. ​PayPal Customers - a 5% fee will be held on refunds to cover merchant charges not paid by PayPal
  • Are all Items new?
    Yes, all products are new or unused military surplus, which is NOT USED but may be missing original packaging.
  • Is there shipping restrictions out of the United States?
    Please view our shipping policy. If you have any further questions regarding shipping restrictions, Call 715 - 240 - 4070 or Email: admin@airsofttacticaloutlet.com
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